Privacy Policy

1. Information We Collect

We collect information in a few practical ways:

• Workflow review and contact details: name, company, email address, website, and the workflow or business problem you choose to describe.
• Intake and demo form details: business name, contact name, role, industry, region, revenue range, booking tool, pain point, website, city, phone number, email address, source page, and case-study preference where a legacy demo form asks for it.
• Chat and booking details: chat messages, a session identifier, lead details you provide in chat, selected booking times, and Calendly event or invitee identifiers when a booking is completed.
• Site and device data: page views, button events, browser and device information, IP address or hashed IP address, user agent, referring pages, and performance data used to keep the site secure and useful.
• Communications: emails, replies, meeting notes, or support requests you send to Mahoric AI.

2. How We Collect Information

Most information comes directly from you when you fill out a form, use the chat assistant, book a meeting, or email us. Some technical information is collected automatically through hosting, analytics, security, and performance tools when you use the site.

3. How We Use Information

We use information to:

• Respond to your inquiry and prepare a workflow review or follow-up.
• Schedule meetings and send booking confirmations or related reminders.
• Understand which workflows, industries, and site pages are most useful to visitors.
• Operate, secure, troubleshoot, and improve the website, forms, chat, and booking flow.
• Rate-limit abuse, reduce spam, and diagnose technical errors.
• Send service-related messages and, where permitted, commercial follow-up about Mahoric AI. You can ask us to stop marketing follow-up at any time.
• Meet legal, accounting, security, and business record obligations.

4. AI Chat and Sensitive Information

The site chat may use a third-party AI provider to generate replies and may store chat messages so we can continue the conversation, understand booking intent, and improve the experience. Do not submit passwords, payment details, protected health information, confidential client files, or other sensitive information through public forms or chat unless Mahoric AI has separately agreed in writing to handle that information.

Site chat and AI-generated responses are informational. They do not replace legal, medical, financial, compliance, or other professional advice.

5. Service Providers and Sharing

We do not sell personal information. We share information only when it is needed to operate the site, respond to you, deliver services, comply with law, or protect our rights. Depending on which features are configured or used, service providers may include:

• Hosting, security, analytics, and performance providers, including Vercel.
• Analytics tools such as Vercel Analytics, Google Analytics, or Microsoft Clarity when enabled.
• Scheduling providers such as Calendly.
• Email providers such as Brevo or Resend.
• Database and cloud providers such as Supabase or Postgres hosting.
• Messaging or CRM tools such as Twilio or HubSpot when configured.
• AI processing providers used to respond to chat messages or evaluate workflow requests.

These providers process information on our behalf or under their own terms, depending on the feature. We may also disclose information if required by law, to prevent abuse or fraud, or as part of a business transaction such as a merger, financing, or asset transfer.

6. Cookies, Analytics, and Tracking

The site may use cookies, local storage, embedded scheduling scripts, analytics scripts, and similar technologies to remember chat state, measure page performance, understand site usage, and improve the visitor experience. You can control cookies through your browser settings, and some analytics tools provide their own opt-out mechanisms.

7. Retention and Safeguards

We keep personal information only as long as reasonably needed for the purposes described in this policy, including responding to inquiries, operating services, maintaining business records, resolving disputes, and meeting legal obligations. We use technical and organizational safeguards appropriate to a small business website, but no internet service can guarantee absolute security.

8. Cross-Border Processing

Mahoric AI is based in Canada, but service providers may process or store information in Canada, the United States, or other jurisdictions. When information is processed outside your province, state, or country, it may be subject to the laws of that jurisdiction.

9. Your Choices and Rights

You may contact us to request access to your personal information, ask for a correction, request deletion where legally available, withdraw consent where processing is based on consent, or ask us to stop sending marketing messages. We may need to verify your identity before acting on a request.

For commercial emails or texts, Mahoric AI aims to follow applicable anti-spam rules, including consent, sender identification, and a practical way to unsubscribe or opt out.

10. Children

Mahoric AI is a business-to-business website and is not directed to children. We do not knowingly collect personal information from children through this site.

11. Changes and Contact

We may update this policy as the website, services, or legal requirements change. The updated version will be posted on this page with a new "Last updated" date.

Privacy questions or requests can be sent to jm@mahoricaiinc.com.